To make banking easier and more intuitive, to better anticipate customer needs and streamline the customer experience, Westpac has a great opportunity to re-think its approach to QE&A.
Shifting to a holistic end-to-end view of customer experience across branch, ATM, online and digital will help simplify the delivery of digital programs, engineer quality outcomes on the first attempt, and minimise the cost and time of testing.
Continuous testing increases the cadence of release of new features, applications and systems – helping provide better banking experiences. Ultimately, it leads to:
- Reduced rework through earlier detection of issues
- Less risk of error / defect leakage
- Faster go-live of new services
- Reduced cycle times
- Cost savings
And Cognizant is here to help. Drawing on our seven-year partnership with Westpac and deep global experience in engineering financial transformation, we can help embed testing across the business – so Westpac can engineer a better future for the business and its customers.
