A new era for pharmacies and pharmacy benefit managers is here and it’s far from business as usual.
As competition encroaches on the traditional healthcare sector and online giants, Cognizant helps retail, specialty and mail order pharmacies and pharmacy benefit managers (PBMs) rethink their business models. We can help you deliver targeted, personalized services in innovative ways, to gain a new competitive advantage in a changed world.
Our capabilities
Simplifying a complex regulatory environment
Cognizant helps healthcare organizations evaluate the impact of regulatory requirements and implement solutions that help ensure compliance. Our services include:
- ICD-10
- Medicare Part D compliance
- NCPDP D.0 compliance
- Controlled substance dispensing
- Patient compliance
Driving better health outcomes
The ability to access and leverage data is changing the way business decisions are made, with rich insights enabling evidence-based decision-making and proactive planning. Cognizant provides expertise on data collection across a wide range of attributes affecting pharmacy and PBM businesses, helping them make well-informed decisions in:
- Analytics strategy
- Process innovations
From detection to prevention
Invest in the digital future
We help healthcare organizations drive cost reduction and revenue enhancement through improved efficiency, effectiveness and process transformation by offering:
- Best-in-class services (claims, enrollment and medical management)
- Requirements definition
- Product evaluation and selection
- Operational readiness
Empower consumers with digital tools
New consumer-focused operating models in healthcare demand a shift in thinking, requiring many companies to go from a B2B to a B2C focus. Cognizant helps healthcare organizations manage the patient and member experience with solutions that drive engagement and help build effective strategies for member identification and retention. Our services span these areas:
- Customer engagement
- Customer experience
- Customer retention
Deliver digital health services at scale
We offer complete project and IT implementation and support services, including:
- Legacy systems modernization
- Administrative, claims management, clinical and electronic health record implementations
- Custom development and maintenance
- Systems integration and program management
- ERP and CRM systems
- Data warehouses
- E-health, self-service applications and portal development
THOUGHT LEADERSHIP
Latest thinking
Healthcare industry trends point toward an evolving healthcare economy
Healthcare industry trends point toward an evolving healthcare economy in which organizations will compete on quality, price and experience. Read this article to learn the capabilities you need to survive.
Eight steps: A practical approach to improving health equity
In this article, Keerthi Kumar, MD, discusses eight steps for developing a holistic approach to expanding access to care.
Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.