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CX50 2024

Cognizant has partnered with Marketing Week and Adobe to highlight the top 50 UK individuals and organisations driving the ever-changing customer experience (CX) landscape and excelling in their field. 

CX encompasses every interaction a person has with an organisation throughout their journey from unaware to advocate, impacting brand perception and loyalty. 

By acknowledging the best and brightest in CX, the CX50 fosters a culture of excellence that benefits businesses and customers alike. It also serves as a reminder that with dedication and passion, anything is possible, and the future of CX is full of potential. 

Our methodology  

We selected the top CX professionals based on their achievements against these three criteria:

Influence

The influence the individual has on their company, industry, and the broader CX landscape.

Innovation

The extent to which the individual’s work in CX has been groundbreaking and forward-thinking.

Impact

The measurable difference the individual or their work has made on their business and/or the CX landscape.

Industries

Correlating with our methodology, we discovered the disruptors, organisational leaders, technologists, brand guardians and growth drivers in these key industry sectors:

CX50 2024

Download the complete PDF to read the profiles of the CX50 2024 members working in our five key sectors. Discover the significant accomplishments and capabilities that distinguish the top 50 customer experience professionals.

Meet the partners and contributors

Zone

Crafting digital journeys and content that inspire, captivate, and move customers and communities.

Whitepapaer
Netcentric

Unleashing data-driven insights to personalize touchpoints, every step of the way.

Whitepapaer
Adobe

Fueling engaging omnichannel experiences with industry-leading tools and expertise.

Whitepapaer
Marketing week

Keeping you ahead of the curve with CX trends, insights, and community for continuous improvement.

Whitepapaer

Looking to enhance your customer experience?

Contact us to discover how you can benefit from our experience-led offerings.