Grid Modernization for Utilities

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To affect meaningful change, you must evaluate your need at the enterprise level … because installing new software, sensors, or discrete systems, will never drive the results most utilities desire.

Grid and asset modernization is the foundation to build lasting reductions in O&M costs, increased safety, and effective capital spending.

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Grid modernization solutions

Our unique methodology accounts for capital assets as well as other neglected assets such as people, processes, data, quality practices and system performance at the point of use.

Drive digital efficiencies across the workforce. Improve processes. Enable reliable data across the enterprise. We see a future full of opportunities for utilities.

Grid and generation modernization

We have extensive experience helping clients enhance grid responsiveness and resilience, as well as lowering operating costs with advanced automation technologies.
Optimized user experiences

Our design, data and platform expertise allow you to quickly and effectively modernize user engagement, improving both employee and customer experiences and satisfaction rates.
Successful cloud migration

Starting small, we are experts at putting cloud at the center of your digital strategy so you can get more from your data and achieve agility and resilience at scale.
Infrastructure and application management support

We support and assess your entire IT landscape, including infrastructure and applications, identifying ways of reducing operations and maintenance costs to transform processes and achieve greater efficiency.

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Grid modernization capabilities

Grid modernization customer spotlight

The challenge

Supplying electricity and natural gas to both commercial and industrial customers in 15 states, our client was struggling to deliver optimal or segmented pricing due to framework inflexibility.

The utility wanted to streamline its application and system portfolio as well as rebuild the pricing system to enhance accuracy, flexibility and customer experience.

Cognizant’s solution

We built a new content management service to fix invalid pricing issues and push relevant offers to customers as we enhanced processes and operational efficiency with a consolidation program. And, we delivered leveraging an agile methodology to deploy incremental functionality.

The results

The utility experienced a 50% reduction in applications across the retail utility value chain and a $1.5M savings in overall project costs. Plus, they’re expecting a 1.4M reduction in customer churn per year and up to 23M in potential annual operational savings.