The challenge
An Indian pharmaceutical company with global operations had migrated its SAP-based enterprise resource planning (ERP) software and its associated Central Component to an on-premises environment. Although the move improved performance, it also resulted in rising costs and sub-par support. When under maintenance, the SAP system had extensive periods of downtime and received only limited security patch updates. The pharma company sought to improve the flexibility and scalability of its SAP system while lowering costs, and Cognizant stepped in to help.