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Business Process Services

Embrace the AI-powered future

Is your enterprise prepared to lead in the new wave of AI-driven operations transformation? As generative AI inspires businesses to rethink how they create value, innovate, and grow, you need a business process services partner who can guide you through the change – confidently and responsibly.

As a business process services partner to some of the largest digital pioneers in the world, we operate at the frontier of the new. We combine our distinctive expertise in powering modern operating models with industry depth and our leadership in process and IT automation to help your business transform operations, stay relevant and thrive.

Let's collaborate and harness the exciting potential of new technologies, data and human ingenuity, so your organization can embrace the AI-powered future and reap the benefits, faster.

Business outcomes and strong ROI

Some of the results we've delivered

Spotlight: The advent of AI by Ganesh Ayyar

AI is changing the strategic direction for many enterprises including how they operate and how they work with business partners.

In a special interview at the Fortune COO Summit with Ganesh Ayyar, EVP & President, Intuitive Operations and Automation at Cognizant, Ganesh discussed critical strategy changes enterprises are making due to the advent of AI, its impact on how enterprises will work with partners and how COOs will be successful creating new AI powered, human led, neural pathways. 

Ganesh Ayyat, EVP & President, Initiative Operations and Automation
GENERATIVE AI IN PRACTICE

How we’re applying generative AI today

We are partnering with visionary businesses to radically improve business operations through innovation and a new level of human and machine collaboration.

AUTOMOTIVE

Helping call center agents improve speed and customer satisfaction

AUTOMOTIVE

Helping call center agents improve speed and customer satisfaction

Creating a gen AI agent-assist technology that provides step by step guides, pre-written customer emails, guidance for chat responses, and remediation recommendations.

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MARKET RESEARCH

Automating media- and brand- intelligence for increased sales

MARKET RESEARCH

Automating media- and brand- intelligence for increased sales

Gen AI solution for brand intelligence that automates the scanning of media and social channels for brand and product sentiments, analyzes, and quickly delivers stronger buyer intelligence for sales and marketing campaigns.

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BPS and automation services

As a business operations partner to some of the largest digital pioneers in the world, we operate at the frontier of the new. We combine our
distinctive expertise in powering modern operating models with industry depth and our leadership in process and IT automation to help your
business transform operations, stay relevant and thrive.

Enterprise services

AI business accelerators

Speed your adoption of AI and Automation using our pre-configured solutions for business processes.

AI model training

Enable your AI and generative AI models to deliver valuable, ethical and contextually accurate results.

Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

Employee experience

Find out how you can deliver persona-based employee experiences at scale.

Finance & accounting

Generate new business value from finance and accounting.

Intelligent automation

Get your business future-ready with industry-aligned IT and process automation solutions.

Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

Omnichannel customer care

Deliver the intuitive experiences customers demand.

Trust & safety

Protect against abuse and fraud while strengthening customer loyalty with identity protection and content moderation.

Industry services

Banking and financial services

Generate growth as you drive intuitive experiences, unparalleled efficiency and innovation.

Capital markets

Improve investor experiences, enhance process efficiencies, and improve risk management using AI.

Communications, media & technology

Scale new revenue streams with AI and deliver services more efficiently.

Healthcare

Embrace AI-enabled healthcare operations for growth driving better experiences and game-changing efficiency.

Healthcare BPaaS

Improve health plan operations with pre-integrated technology solutions and proven processes.

Insurance

Process claims faster, reduce errors and improve customer satisfaction using AI and modern business operations.

Life sciences

Accelerate insights and customer-centric innovation; increase efficiency.

Manufacturing

Accelerate production, increase efficiency, and improve quality with AI-based solutions and modern business operations.

Mortgage operations

Modernize mortgage fulfillment while reducing costs with Cognizant as your NMLS licensed mortgage outsourcer.

Retail

Deliver AI-based buying experiences to increase engagement, modernize store operations and accelerate revenue.

Transportation & logistics

Deliver faster with AI-based improved route optimization, predictive maintenance, and inventory management.

Travel & hospitality

Deliver exceptional AI-based omnichannel experiences that increase engagement and support revenue growth.

Utilities

Provide safe, efficient, and reliable energy with AI-integrated business operations, data, and human ingenuity.

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Navigating a new roadmap to growth

Business leaders discuss four areas experiencing tectonic shifts: organization and people, experimentation for innovation and new revenue streams, partnership ecosystems and building dynamic processes with AI.

Insights

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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

The history of Business Process Outsourcing, Business Process Services and Business Process as a Service

Business Process Outsourcing (BPO) has evolved significantly from a cost-saving measure to a driver of innovation. It now encompasses process excellence, AI, automation and critical business outcomes. With these advancements and new contracting mechanisms, it is now often referred to as Business Process Services (BPS) or Modern Business Operations.

Take the first step

To discuss game-changing returns for your business with Business Process Services and Automation, please fill out the information below and we’ll contact you.