Human-Centric Workplace Technology

Digital Workplace Services

Enhanced experience and productivity for businesses

Businesses are shifting towards customizable technology solutions, preferring to assemble components rather than buying ready-made products or building from scratch. They seek all-in-one solutions that enhance experiences for employees and customers while boosting operational efficiency.

Cognizant WorkNEXT™ offers a modern, flexible digital fabric powered by AI to create an unparalleled workplace experience. It helps organizations build adaptive, integrated and human-centric workplaces, driving experience reliability and embracing automation through AI first, zero touch and high-touch support.

With Cognizant, clients can focus on core business activities while we ensure seamless and efficient IT support.

Sustain business operations: Transition to remote working at scale

The COVID-19 pandemic, with its unprecedented speed and scale of spreading, is threatening our lives as well as livelihoods. These extraordinary times are redefining the future of work in terms of the way we work and collaborate in our workplaces. Read how you can navigate your business through the COVID-19 crisis with Cognizant Digital Workplace Services.

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Offerings

Cognizant offers end-to-end services for digital workplace encompassing strategy, professional transformation and managed services. Using a human-centered and forward-thinking approach, combined with our deep industry knowledge, we work closely with our customers to co-create top-notch customized solutions.

A resilient and secure workplace

Design, build and manage a resilient workplace with our engineering services to reduce downtime, accelerate time to value and improve efficiency.

Devices and software
UEM-driven management with personified access controls, eco-friendly practices, modern packaging, auto-provisioning, and auto-patching via the INTELLIFactory model.
Virtual workspaces
Secure access to desktops and applications with cloud, hybrid and on-prem solutions.
Collaboration and productivity
Empower users to create and collaborate with productivity solutions, optimized UCC strategies and directory services.
Smart office
Embrace intelligent, studio-style offices with automation, analytics and collaboration capabilities.

Intelligence-driven, proactive and preventative support

Redefine end user experience with intelligent operations and innovative support models, using cutting-edge technologies for fast, intuitive and personalized interactions.

Service desk
Enhance support with generative AI for voice, chat and web channels, enabling human-machine collaboration, intelligence-driven insights and hyper-automated solutions.
Field services
Ensure global consistency and stability with best practices, automation, self-help appliances, virtual tech bars and augmented reality (AR) troubleshooting guides.
Workplace intelligence
Adopt proactive IT support with real-time experience observability and preventive reliability engineering.

Intuitive and integrated experience

Create an adaptive and hyper-digitized workplace that enhances user engagement and satisfaction across devices and locations by leveraging generative AI and augmented reality (AR).

Generative AI
Boost productivity and rethink experience with AI-first digital platforms, humanoid interactions, self-fix and proactive suggestions.
Conversational AI and AR
Enhance engagement and create interactive experience through generative AI-infused contextual conversations and app-based 3D AR enabled content generation.
Intuitive digital solutions
Drive self-service with a user-friendly, AI-integrated platform that offers a personalized, e-commerce-like experience and connects various enterprise IT systems.

Cognizant is the first IT services provider to achieve ISO 42001:2023 certification

ISO/IEC 42001:2023 is the world’s first AI management system standard. The certification provides a structured way to manage risks and opportunities associated with AI, balancing innovation with governance. With this certification, clients can be assured of Cognizant's ability to provide best in class AI management practices that help them to minimize the legal, reputational, and operational risks associated with AI.

Learn about our responsible AI principles

Our partners

Microsoft

Cognizant is an end-to-end solutions and managed services provider for Microsoft. Our partnership provides constant innovation and business value to our clients. We are working on the Microsoft 365 Incubation Program, which offers a modern management solution to build user-centric, secure and interactive workplaces.

Google Cloud

Cognizant is a premier GSI and a highly accredited Google partner. Our partnership is deeply focused on providing our joint customers with compelling solutions in data and application modernization, analytics and AI. The Cognizant Google Cloud Business Group accelerates cloud transformation, optimizes experiences and drives client outcomes.

AWS

Cognizant is a Premier Consulting Partner, Channel Reseller and a top global partner for Amazon Web Services. Our joint offerings enable cloud workspaces for enterprises that deliver desktops and applications anywhere and at any time in as-a-service model.

Dell Technologies

Cognizant is a Gold Partner for Dell, demonstrating expertise in storage, servers, HCI and other areas. This experience is cultivated through an extensive training and certification program that covers sales, presales, technology and delivery. In collaboration with Dell Technologies, Cognizant empowers organizations to accelerate their journey, from concept to innovation, by creating business efficiencies, fostering growth and achieving digital transformation objectives. Our combined best-in-class portfolio enables clients to excel in multi-cloud environments, modern data infrastructure, edge computing, gen AI, workplace solutions and cybersecurity, resulting in accelerated outcomes and added value for customers.

ServiceNow

The strategic partnership of Cognizant and ServiceNow is focused on empowering employees and building an experience-centric workplace. Together, we are capitalizing on the potential of cutting-edge technologies, including generative AI and workplace intelligence to provide next-gen services.

Cisco

Together, Cognizant and Cisco offer comprehensive solutions on digital collaboration, smart meeting rooms and smart offices, aiding customers in adapting to an ever-evolving digital workplace landscape.

GoTo

Cognizant and GoTo are collaborating to enhance remote support and address the needs of the hybrid workplace. We are expanding our partnership with the launch of a new offering targeting mid-market customers. It provides integrated remote IT management and unified communications capabilities on a single platform.

Nexthink

Our collaboration with Nexthink aims to transform enterprise IT support by leveraging intelligence and insights. This joint offering combines Cognizant’s expertise in digital workplace services with Nexthink’s flagship product—Nexthink Infinity—to deliver a comprehensive and reliable digital workplace experience for clients across industries.

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Digital Workplace Services

Drive Total Experience for generative enterprises