Digital Solutions and Technologies for Aviation

Aviation

Charting a new course in aviation innovation

The aviation industry is evolving rapidly due to changing customer expectations, cost pressures, and the need for sustainable practices, while aging airport infrastructure struggles to keep up with passenger growth.

Our mission is to help airlines and airports embrace these changes by implementing advanced technologies that enhance passenger experiences, modernize airline operations, improve MRO services and create a robust back-office operations landscape to deliver outcomes that matter most to aviation businesses today.

PARTNERSHIP

Cognizant and IATA enhance airline initiatives

Cognizant is a proud member of IATA, actively contributing to advancement of global aviation standards and practices.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted solutions

Digital solutions that help providers prepare for growth.

Cognizant Neuro®

Cognizant Neuro enhances airline operations, ensuring seamless integration, maximizing investments, accelerating ROI with pre-built solutions, and offering full lifecycle orchestration from discovery to value realization.

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Direct Operating Costs

Cognizant’s Direct Operating Costs (DOC) solution empowers you to manage expenses across all areas of your operations—from fuel to maintenance and crew to catering—unlocking annual savings between 0.5% and 2%.

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Refunds-as-a-Service

Cognizant's Refunds-as-a-Service (RaaS) solution streamlines the refund process with minimal manual intervention, accelerating resolution times for enhanced convenience and increased customer satisfaction.

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Agent Assist

Cognizant's agent assist solution delivers dynamic and real-time intelligent customer support—resolving issues 40% faster, cutting support cases by 30% and boosting customer satisfaction by 20%.

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Claims Management

Cognizant’s Claims Management solution leverages AI-driven analytics to guarantee precise compensation—ensuring claims are processed in accordance with the latest government regulations and international standards.

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Additional capabilities

Serving the connected traveler

We help clients with omnichannel and loyalty transformation, PSS transformation, automated back-office solutions, and commercial management to enhance every aspect of the travel journey.

Modernizing for the next generation of travel

We deliver comprehensive solutions for irregular operations handling, airport operations transformation, and modernizing crew management.

Updating and integrating new technologies and processes

We offer comprehensive solutions for MRO systems, line maintenance, and parts planning, ensuring airlines maintain critical operational efficiency.

Enhance efficiency, reduce costs and improve overall service quality

We offer reimagined back-office operations, featuring solutions for smart contact centers and agent-led back-office functions to enhance efficiency and service quality.

Streamline the travel experience

We help our clients integrate biometric systems for faster security checks and smoother passenger flows at airports.

Reduce wait times and physical touchpoints

We facilitate contactless technology at airports to streamline processes like check-in, e-ticketing, and queue-less journeys to enhance customer experiences and reduce labor demands.