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It takes deep industry expertise, and a strong bench of technology solutions, to address the unprecedented business challenges facing electric utilities today.

From measuring up to customer expectations to building a modern bullet-proof grid, there’s no room for missteps. Strict environmental regulations, emerging alternate suppliers and a raft of market reform policies have made certain of that.
Cognizant has extensive experience in working with some of the biggest utilities in the world and delivering transformational benefits. We offer innovative digital solutions that improve operational efficiency, optimize costs and increase customer satisfaction.
PROOF POINTS
Analytics aid utility services

U.S.-based utility leverages analytics to implement data-driven decisions and saves $1 million annually.

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UTILITIES ECOSYSTEM

Targeted solutions

Smart packaged solutions that help electric utilities transform for the digital age.

UtilityOne Engage

An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.

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UtilityOne Insights

An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.

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Drawing on data from 4,000 business leaders globally, including 285 representing utilities, our researchers learned that utility executives will invest in digital to unlock future growth. Find out how new capabilities can help utility companies double their revenue by 2023.

Additional capabilities

Engage with customers. Create compelling experiences.

In a digitally-connected world, customer experience management (CXM) plays a vital role in engaging customers in demand response programs. For example, energy conservation measures that help customers understand their energy usage better and provide an enhanced user experience help utilities and customers alike save money and resources. Cognizant areas of expertise include:

  • Customer segmentation
  • Analytics
  • Customer self-service
  • Omnichannel customer service
  • Integrated customer communications
  • Social media monitoring and analysis

We have built several targeted solutions in this area such as UtlityOne Engage and UtilityOne Insights. They can be implemented quickly and deliver award-winning CXM features such as omnichannel integration and single call resolution (SCR).

WHITEPAPERS

Latest thinking

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.