Zero maintenance apps that run on autopilot

With cloud migration well underway, organizations are embarking on large-scale modernization efforts to improve the speed and economics of IT service delivery, boost business innovation and engage customers with new experiences.

Insurers across the Asia-Pacific region need to rethink their PAS strategies to keep pace with customer demands and stay relevant. Based on our engagement experiences with a variety of insurers, we offer our perspectives and a model for business success in the digital world.

As artificial intelligence becomes increasingly mainstream, natural language processing techniques are emerging to help IT teams gain enhanced understanding of their operations landscape and to further optimize the ticket management process.

To compete with digital start-ups, established insurers need to build a streamlined, waste-free pipeline for rapid software delivery. We recommend an integrated approach to the four types of change needed: culture, process, engineering practices and platforms.

As concepts such as digital twins and machine-to-blockchain powered smart contracts emerge for IoT-based businesses across the industrial world, they open the possibility for new borderless and ownerless ecosystems that will be driven by seamless collaboration and operational outcomes. 

Taking a business value-driven approach, organizations are transforming aging ERP backbones into systems of innovation via SAP S/4HANA.