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The evolution of experience for an AI-enabled future

Our team of creative and technology experts accelerates innovation with the insightful use of big data and the imaginative application of emerging technologies like generative AI to deliver the hyper-personalized, dynamic experiences our clients need for their customers, employees and citizens.
Cognizant Moment™ partners with leading brands to differentiate, find new customers and drive greater sustainability—while helping them to identify opportunities and realize value at scale.

Intelligent ecosystem orchestration 

Delivering great experiences is a key differentiator and driver of growth across industries. But it requires an organization to connect data, technology and operations across the entire ecosystem. You can achieve it with intelligent ecosystem orchestration, a strategy that is enabled by technology, and leverages data and AI—to connect and automate across applications and to create a dynamic and personalized experiences at scale.

Focus areas

Business transformation

Enabling brands to innovate and reimagine how they operate to generate new growth, meaningful differentiation and economic value.

Digital products and platforms

Using human-centric agile methods to envision and deliver products that win with customers and employees.

Marketing and content

Shifting brands from legacy manual management to AI and data-driven personalized marketing, all supported by a full suite of content services.

Commerce

Integrating and orchestrating the entire commerce ecosystem to deliver a connected and immersive commerce experience.

Learning

Crafting learner-centric interactive experiences to enable behavior change and skill-based performance.

AI-powered, hyper-personalized, dynamic experience design, leveraging the creative content generation power of gen AI models.

A global network of experience studios  

Studios bring together people, processes, tools and technologies, which are networked globally to cocreate, ideate, design, build and innovate with clients.

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Studio highlight: Amsterdam

Our Benelux headquarters in Amsterdam is the home for our teams and a networking hub for clients and partners—to connect, collaborate and accelerate their transformations. It is an inspiring facility that supports the hybrid work model in all facets, uniting digital technologies and human well-being.

Recognition

Cognizant named Leader in Marketing Services PEAK Matrix® 2024

Cognizant continues to excel as Everest Group has named us a marketing services leader for the fourth consecutive year. Our unique vertical and geo-focused go-to-market strategy, proprietary Gen AI content creation engine, and widespread delivery network is helping clients run insight-driven campaigns at scale.

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Everest group peak matrix badge, Leader Marketing Services, 2024
Cognizant named a CX Market Leader by HFS

The HFS Horizons Report for Customer Experience Service Providers 2024 recognizes Cognizant’s industry-focused and tech-enabled approach to CX transformation.

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Smart Engagement SCALE Award winner

Smart Communications recognized Cognizant’s skills, technology and approaches that deliver exceptional customer experiences and maximize business outcomes for our shared clients.

CXM Services Partner of the Year for the Americas Award winner

Quadient has named Cognizant the CXM Services Partner of the Year for the Americas, 2023, for creating personalized experiences across all channels.

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Cognizant named a Market Leader by HFS

The HFS Horizons report for Digital Marketing and Sales Service Providers 2023 recognizes our creative capabilities, business operations and technology expertise.

Read the report
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Thought leadership

BLOG

Next-level CX: Embrace intelligent orchestration

A Forrester study, commissioned by Cognizant, explains the correlation between CX investments and growth in retail, consumer goods, travel and hospitality.

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PODCAST

Transforming CX journeys with intelligent orchestration

Cognizant experts discuss a Forrester study on how intelligent orchestration, technology, data and AI can revolutionize customer experience delivery.

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STUDY

Enable intelligent orchestration to drive differentiation and growth

Forrester Consulting describes how a powerful strategy that leverages technology, data and AI—can revolutionize customer experience delivery. Commissioned by Cognizant. 

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EBOOK

Automotive futures: An exploration of the future of mobility

With latest tech advancements, rapidly changing customer choices and increasing eco-consciousness, the automotive industry is constantly evolving. 

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BLOG

Gen AI spurs a rethink of necessary workforce skills

Generative AI boosts the importance of critical thinking and meaningful human interaction—demanding a rethink of the workforce skills of the future.

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Featured work

COMMUNICATIONS

TELUS Health pioneers Virtual Pharmacy
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MEDIA & ENTERTAINMENT

Intelligent automation transforms advertising operations
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Our clients turn to us to help them reimagine ways of working with technology.

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